MOST RELEVANT QUESTIONS

Managing my followers list

This article describes how to send invites to add and be followed by my Family and Friends and let them take care of me.

The easiest way is by going to your T-Rex World:

  1. Select the Followers tab
  2. Then at the bottom of the screen choose Add a Follower
  3. You will see your contacts listed and we also have highlighted the ones that are already a T-Rex member
  4. Choose your contact and them select either this contact’s email address or mobile number
  5. Hit “Save” (change to “Get Followed”)

If you want to add a contact manually:

  1. Select the Followers tab
  2. Then at the bottom of the screen choose Add a Follower button
  3. Select “Didn’t find your contact ? Add here” on the bottom of the screen
  4. Type in the contact information
    1. Hit “Save” (change to “Get Followed”)

That’s it. Now just wait for your family or friend to accept it. If you prefer, you can contact your family or friend and explain why you are sending this invitation.

Can’t find answers to your questions? Contact us at support@t-rex.io.

Why does T-Rex require my location ?

This article explains why it’s so important to enable your location when using T-Rex.

Wherever you are, we will give you information about how far away from you your loved ones are and how you can get to them quickly. We are also working on new features using your location to get you peace of mind and let you focus on what is important in life.

Managing my Following list

This article explain how you can manage your Followers by sending invites to start taking care of them.

The easiest way is by going to your T-Rex World:

  1. Select the Following tab
  2. Then at the bottom of the screen choose Follow a friend button
  3. You will see your contacts listed and we also have highlighted the ones that are already a T-Rex member
  4. Choose your contact and them select either this contact’s email address or mobile number
  5. Hit Save

If you want to add a contact manually

  1. Select the Following tab
  2. Then at the bottom of the screen choose Follow a friend button
  3. Select Didn’t find your contact ? Add here on the bottom of the screen
  4. Type in the contact information
  5. Hit Save

That’s it. Now just wait for your family or friend to accept it. If you prefer, you can contact your family or friend and explain why you are sending this invitation.

Can’t find answers to your questions?
Contact our support team

Sign Up

First steps

Signing up for a T-Rex account

This article describes how you can sign up for a T-Rex Account, and provides links to further information and resources.

Signing up for a T-Rex account is simple and only takes a minute. You are eligible to sign up for a T-Rex account if:

  • you are a permanent resident of one of our supported countries
  • you have a compatible smartphone

This is the information needed in the signup process:

  • email address
  • mobile phone number
  • first name

Location service should ALWAYS be turned on to use the service.

We highly recommend to turn on notifications for the app otherwise you won’t be able to receive any safety alerts on your phone.

In order to complete the sign-up, you have to agree to T-Rex’s terms and conditions.

Sign-up process

To start the sign-up, please create a user account in the T-Rex app on your smartphone or in the T-Rex Web App.

From mobile:

  • Once created, please validate your phone number. We send an SMS to your registered number with a code you need to enter in the app to verify your account.

From web:

  • Once created, please validate your email address. We send an email to your registered address with a link. Click on it to verify your account.

Password for my T-Rex Account

This article explains how you can set your password, which you need to login to the T-Rex account.

When you first register for a T-Rex account, you are required to set your password. You can change the password any time after that.

Requirements

Your password is a combination of characters and digits that you enter when logging in to the Mobile App or T-Rex Web App. For security reasons, your password should be a random combination of at least:

  • Six digits

If you forgot your password

You can easily change the password at any time in the T-Rex app or the Web App.

To change the password in the T-Rex app, follow these steps:

  • Open the T-Rex Mobile App
  • Select “Forgot your password?”
  • You will receive an email from T-Rex with your new password
  • To change your password, access your profile using your T-Rex App

To change your password in the Web App, follow these steps:

  • Enter the T-Rex Web App
  • Select “Forgot your password?”
  • You will receive an email from T-Rex with your new password
  • To change your password, access your profile using the T-Rex Web App

Add Loved ones to T-Rex

This article explains how you can start following your favorite people  ask someone to be your follower or recommend T-Rex to someone.

How to become someone’s guardian angel

From mobile:

  1. Login to T-Rex
  2. Tap on T-Rex World Button. You will be directed to your Following list and Followers list. (T-rexWorld_Button)
  3. Tap on the Follow button to see your contact list. You are now able to select your favorite contacts to send them request to follow them or invite anyone to sign up toT-rex by sending a short link. (addsomeone button)

Note: You first have to add people’ s number, email, or social media account in your phone contacts to send them request or share them a link.

From web:

  1. Login to T-Rex
  2. Tap on List. You will be directed to your Following list and Followers list. (T-rexWorld_Button_web)
  3. Tap on the Follow button. A new pop up will open. You are now able to send request to follow your favorite facebook, G+ and email contacts or invite them to sign up to T-rex by sending a short link. (Follow+ button_web)

Ask Someone to be a Follower

From mobile:

  1. Login to T-Rex
  2. Tap on T-Rex World Button. You will be directed to your device list and tracking list. (T-rexWorld_Button)
  3. Select your Follower List then tap on the Add Followers button.  (+ button)

Note: You first have to add people’ s number, email, or social media account in your phone contacts to send them request or share them a link.

From web:

  1. Login to T-Rex
  2. Tap on T-Rex World Button. You will be directed to your device list and tracking list. (T-rexWorld_Button_web)
  3. Tap on the Add followers button. A new pop up will open. You are now able to send request to ask someone to become your guardian angel via Facebook, G+ and email or invite people to sign up to T-rex by sending them a short link. (+ button_web)

Can’t find answers to your questions? Contact us at support@t-rex.io.

Requirements

Mobile & Web App Requirements

This article contains information on the mobile app’s technical requirements.

You can download the T-Rex app from Apple’s App Store or the Google Play Store.

Minimum requirements:

iOS:

  • iPhone 4s or later
  • iOS 8 or higher
  • You can find your iOS version by going to Settings > General > Info

Download T-Rex for iPhone

Android:

  • Android 4.3 or higher
  • You can find your Android version by going to Settings > About your device

Download T-Rex for Android

Web:

Getting Started

First steps

Where can I download and use T-Rex?

This article describes where to download and use T-Rex.

T-Rex is available to download and use in iOS and Android smartphone devices. In addition you can access your account using a desktop web browser.

iOS:

Apple App Store: Download T-Rex for iPhone

Android:

Google Play Store: Download T-Rex for Android

Web App:

Website: https://app.t-rex.io

Product Info

App

About T-Rex

Learn more about our team and work.

Who is behind the scene?

We, at T-Rex, are an international team passionate about building a safer world for those we love. Security tech experts and investors are helping us to build the easiest and fastest way to look after all your loved ones away from you. We are based in São Paulo and Paris.

Our Mission

We started T-Rex to empower people to easily look after who they care the most on earth and set peace of mind in their day to day life.

Our Values

  • Put our family members first
  • Invest in family well being
  • Act like a guardian angel

T-Rex supported countries

This article describes in which countries T-Rex is available to use.

T-Rex is available to download and use anywhere in the planet. You only need a working internet connection to have access of all the features of the app.

Stay safe and find your tranquility anytime, anywhere!

T-Rex is battery friendly

This article describes how T-Rex works to improve your battery life.

Whether you’re using T-Rex in iOS or Android, T-Rex is designed to deliver the best safety features on the market using the minimum battery consumption as possible. It’s built with intelligence to wake up your phone only when it really matters.

Our intelligence goes beyond the functionalities of the app, it is also focused on you, so your battery life consumption will remain the same even in cases you have a big number of following and followers.

Don’t be shy and send T-Rex invite to those that really matter to you.

What is T-Rex App?

This article describes why we created T-Rex App, and what is it for.
T-Rex brings the concept of peace and tranquility for you through the functionality to follow and locate your loved ones and to be updated on their safety in real time.
Knowing instantly everything about your loved ones safety: Is he still in school after 6pm? Is the school bus driver exceeding speed?
T-Rex allows you to:

  • Follow your loved ones and view their live positions on the map
  • Receive alerts from your loved ones:
    • entering or leaving a place
    • when battery level gets low
    • when exceeding speed
    • When is involved in a shock / fall
  • See tracks and alerts history

Receive safety alerts

This article explains how you can get notified on your loved ones’ safety, edit the alerts you would like to receive and get notified by SMS and/or email.

Why should I let T-Rex send me push notifications ?

Wherever you are, we will keep you updated on your loved ones4 safety. Thus, we inform you by real-time push notifications, SMS and email.

How do I receive alerts of someone’s safety ?

You can activate/deactivate and edit the push notifications you are receiving on someone.

Mobile:

  1. Select someone you are following from your Following list. [lists_mobile]
  2. Turn on Alerts in the profile settings. [trackingsettings_mobile]
  3. Configure the alerts you would like to receive for the selected profile.

You can also receive your notifications by SMS and/or email by turning  on “Receive alerts by SMS”, “Receive alerts by email”. [receive_sms]

Make sure you allow T-Rex to send you push notifications

iOS:

Go to your phone settings in the “Notifications” section. Select T-Rex and make sure notification are turned on. [notif_on_ios]

Android:

Go to your phone settings in the “Application Manager” section. Select T-Rex and make sure you enabled T-Rex to “Show notifications”. [notif_on_Android]

Web:

Make sure your browser version can receive web push notifications. Make sure T-Rex is allowed to send you notifications in your browser settings.

Can’t find answers to your questions? Contact us at support@t-rex.io.

Managing my followers list

This article describes how to send invites to add and be followed by my Family and Friends and let them take care of me.

The easiest way is by going to your T-Rex World:

  1. Select the Followers tab
  2. Then at the bottom of the screen choose Add a Follower
  3. You will see your contacts listed and we also have highlighted the ones that are already a T-Rex member
  4. Choose your contact and them select either this contact’s email address or mobile number
  5. Hit “Save” (change to “Get Followed”)

If you want to add a contact manually:

  1. Select the Followers tab
  2. Then at the bottom of the screen choose Add a Follower button
  3. Select “Didn’t find your contact ? Add here” on the bottom of the screen
  4. Type in the contact information
    1. Hit “Save” (change to “Get Followed”)

That’s it. Now just wait for your family or friend to accept it. If you prefer, you can contact your family or friend and explain why you are sending this invitation.

Can’t find answers to your questions? Contact us at support@t-rex.io.

Managing my Following list

This article explain how you can manage your Followers by sending invites to start taking care of them.

The easiest way is by going to your T-Rex World:

  1. Select the Following tab
  2. Then at the bottom of the screen choose Follow a friend button
  3. You will see your contacts listed and we also have highlighted the ones that are already a T-Rex member
  4. Choose your contact and them select either this contact’s email address or mobile number
  5. Hit Save

If you want to add a contact manually

  1. Select the Following tab
  2. Then at the bottom of the screen choose Follow a friend button
  3. Select Didn’t find your contact ? Add here on the bottom of the screen
  4. Type in the contact information
  5. Hit Save

That’s it. Now just wait for your family or friend to accept it. If you prefer, you can contact your family or friend and explain why you are sending this invitation.

Can’t find answers to your questions?
Contact our support team

Why does T-Rex require my location ?

This article explains why it’s so important to enable your location when using T-Rex.

Wherever you are, we will give you information about how far away from you your loved ones are and how you can get to them quickly. We are also working on new features using your location to get you peace of mind and let you focus on what is important in life.

My account

Forgot my password

This article describes what to do if you can’t login or forgot your password.

If you’re unable to LogIn, please make sure you’re using the correct password. If it’s not working, please, follow this link to reset your password.

If there is any other reason you can’t login, please contact our support team at support@t-rex.io and explain what’s happening.

Changing my account details

This article describes how you can update your personal details, such as your phone number or email address.

From mobile:

You can easily change your password and email address in your  Profile section. Tap on “Change password” and follow the instructions.

A message to verify your information will be send by email.

From web:

You can easily change your password and email address in your Profile section. Click on “Change password” and follow the instructions. 

A message to verify your information will be send by email.

Safety

Safety and Security of my information

In this article you will find relevant information about the security of your account.

Is my information secure? Yes! We use SSL encryption to guarantee the security and safety of your information.

Security and protection of my T-Rex account

In this article you will find relevant information about the security of your account and how we safeguard your personal data.

Your privacy is a major concern to us. Our privacy policy, gives you details about how we manage data to protect your privacy.

To keep your information safe:

  • Secure login via username and password or social media API (Facebook, Google+)
  • The login mode you chose works for both T-Rex web app and mobile app.

Please, make sure you choose a secure password, and don’t share it with anyone.

Information we use to run the service

This article contains information about which data we collect.

When you create a T-Rex account we store the following information to identify you:

  • Name
  • Email address
  • Phone Number
  • Device ID

Download the app to your smartphone
Click to access the store.

Download the app for your iPhone
Click to access the Apple Store.

Download the app for your Android
Click to access the Google Play Store.